Sbk21 is fully committed to protecting the privacy and security of your personal data. This document clearly explains how we collect, use, store, and protect your information as a member of our platform.
Sbk21 Entertainment Group ("sbk21", "we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy is designed to clearly and transparently explain how we handle your personal data from the moment you register until after you stop using our platform.
We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and regard data protection not merely as a legal obligation, but as our moral responsibility to every member who entrusts us with their personal information.
This Privacy Policy applies to all services provided through the official domain https://sbk21.onl, the sbk21 mobile app, and all official communication channels including customer support via live chat, email, and recognised instant messaging platforms.
Sbk21 collects various types of information to enable us to provide you with a safe, seamless, and high-quality service. The information we collect falls into several key categories:
| Data Category | Information Type | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number, gender, nationality | Mandatory — KYC & age verification |
| Contact Information | Email address, phone number, residential address | Mandatory — communication & verification |
| Financial Data | Bank account number, bank name, e-wallet information | Mandatory — deposits & withdrawals |
| Technical Data | IP address, device type, operating system, web browser, access logs | Automatic — system security |
| Activity Data | Betting history, games played, session duration, wins & losses | Automatic — platform operations |
| KYC Documents | Copy of identification card, passport, utility bill, bank statement | Required during verification |
All information we collect is for legitimate purposes directly related to the provision of sbk21 services. We do not collect information beyond what is necessary for platform operations.
The personal information we collect is used exclusively for the following purposes and nothing beyond that:
Sbk21 takes a highly cautious approach to sharing members' personal data. We do not sell, rent, or trade your personal information to any third party for their own commercial purposes.
There are limited situations where we may need to share your data with certain parties:
Every third party that receives sbk21 member data is bound by strict confidentiality agreements and is required to use that data solely for the specified purpose. We ensure that all our partners uphold data protection standards equivalent to our own.
We invest seriously in our information security infrastructure to ensure your personal data remains safe at all times. Below are the key security measures we have implemented:
Sbk21 retains your personal data for as long as your account is active, and for a minimum period of 7 years after account closure for legal compliance and financial audit purposes. Data that is no longer required will be securely destroyed in accordance with established procedures.
The sbk21 platform uses cookies and similar tracking technologies to enhance your experience, ensure smooth platform functionality, and help us understand how members use our services.
Types of cookies used by sbk21:
You can manage your cookie settings through your web browser or via the privacy settings panel in your sbk21 account. Disabling certain cookies may affect the functionality of some parts of the platform.
As a data subject under Malaysia's PDPA, you have certain rights regarding the personal information we hold about you. sbk21 is committed to making it easy for you to exercise these rights:
You may request a copy of the personal data we hold about you at any time.
You may request that we correct any personal data that is inaccurate or incomplete.
You may request deletion of your personal data, subject to any legal obligations we are required to comply with.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain circumstances permitted by law.
To exercise any of the above rights, submit a written request to our privacy team via email at [email protected]. We will process your request within 21 business days in accordance with PDPA requirements.
Sbk21 takes child protection in the online environment seriously. Our platform is strictly intended for individuals aged 18 and above. We not intentionally collect or store any personal data from individuals under the age of 18.
If we discover that we have inadvertently collected personal data from an individual under the age of 18, we will:
Parents or guardians who discover that their child has registered with sbk21 without their knowledge are urged to contact our support team immediately so that prompt action can be taken.
In the course of operating our platform, your personal data may need to be transferred to servers or service providers located outside Malaysia. This typically involves services such as cloud infrastructure, international payment processing, and technical support services.
When cross-border data transfers occur, sbk21 ensures:
Sbk21 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or the technologies we use. The "Updated" date at the top of this document will always reflect the latest version in effect.
For significant changes that materially affect your privacy rights, we will:
Continued use of the sbk21 platform after the effective date of any changes will be considered acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account and request deletion of your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist:
We are committed to responding to all privacy-related enquiries within 21 business days. For more serious complaints or those requiring in-depth investigation, the response time may be longer, and we will keep you updated on the progress of your case regularly.
If you are dissatisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia through their official channels.
We don't just comply with the law — we go beyond the minimum standards to ensure your privacy is truly protected.
All data transmitted between your device and sbk21 servers is protected with 256-bit SSL encryption — the same standard used by the world's leading financial institutions.
Our identity verification process uses advanced OCR technology and biometric verification. Your documents are processed in an encrypted environment and are not retained longer than necessary.
Member funds are held in accounts separate from the company's operating funds. Similarly, personal data is segregated by category with strict access controls at every level.
Sbk21 undergoes regular security audits and penetration testing by independent cybersecurity firms. These audit reports ensure our data protection standards remain current and effective.
Our data management operations are designed in full compliance with Malaysia's Personal Data Protection Act 2010. We regard legal compliance as a priority, not an option.
Every new login, password change, or withdrawal activity will be notified to you directly via email and platform notifications to ensure you are always aware of your account activity.